Frequently Asked Questions

Need Answers? We've Got You Covered.

Quick answers about ordering custom challenge coins, gifts, souvenirs, promotional products, and giveaways.

All Questions

What is Custom Gifts and Coins all about?

We celebrate the people who serve — military, law enforcement, and first responders — and the teams and companies that support them. We design and make personalized challenge coins and gifts that honor commitment, achievement, and the bonds people share. They aren't just keepsakes; they're reminders of loyalty, bravery, and tradition.

What types of products do you offer?
  • Challenge coins: military, police, firefighter, corporate, and more — each designed to tell a story.
  • Personalized gifts: engraved decanter sets, wine tumblers, charcuterie boards, collectible figures.
  • Souvenirs: keychains, mugs, T-shirts, hats, tumblers — perfect for any department or organization.
  • Promotional products: phone stands, charging pads, memory cards, and other items you can brand.
  • Giveaways: socks, pens, stress balls, bags, and other fun, useful items.

Don't see it? Ask. If you can imagine it, we can usually design and make it.

What's the minimum order quantity (MOQ)?
  • Challenge coins: 100 pieces.
  • Personalized gifts: 50 pieces.
  • Souvenirs: 100 pieces.
  • Promotional products: 1,000 pieces.
  • Giveaways: usually 100+, depending on the item.

Looking for something smaller? Reach out — let's talk about what's possible.

Can I order just one coin or gift?

Most products have a minimum order, but some items (like certain personalized gifts) start as low as 50. If you need a smaller batch, get in touch and we'll see how we can help.

How do I design my custom coin or gift?

Send us a logo, artwork, a sketch, or just describe the idea. Our designers create the artwork free and send you a mock-up to approve. Once you're happy with it, we start production.

Is the design service really free?

Yes. Professional artwork and detailed proofs — front, back, edge, plating, and colors — are included free with every order. You approve the design before anything is made.

What materials are your challenge coins made of?

Top-quality metals — zinc alloy, brass, and iron — that give coins real weight and durability. We'll recommend plating, enamel, and finish options to fit your design and budget.

How long will it take to get my order?
  • Challenge coins: about 3–4 weeks of production.
  • Personalized gifts: about 3–4 weeks.
  • Promotional products: 4–6 weeks, depending on order size.

Shipping time depends on where you are, and we'll keep you updated the whole way. Have a deadline? Tell us up front.

Can I get a sample before placing a big order?

Yes. We want you to be 100% confident in your order, so samples are available for most products. Just ask.

Do you offer discounts?

Yes. Bulk orders get better pricing; law enforcement and military personnel get 10% off; and new corporate clients save 10% on a first bulk order over $500.

Can I get engraving on my gifts?

Absolutely. Names, dates, and special messages can be engraved on many products, including glassware, decanters, and coins.

Can I print my logo or artwork on a product?

Definitely. Whether it's a challenge coin or a T-shirt, we'll make sure your branding looks the way you envision it — proofed before production.

What makes your challenge coins different?

Our coins are symbols of service and honor, not just collectibles. We're owned by a retired law enforcement officer from a military family, and we combine traditional craftsmanship with modern design so every coin carries real meaning.

Can you create a coin for my organization or unit?

Of course. Military units, police and sheriff's departments, fire departments, companies, clubs, and teams — anniversaries, milestones, awards, and recognition.

What's your return and refund policy?

Because nearly everything we make is custom, returns generally aren't accepted unless we made a mistake or the product is defective. If something isn't right, contact us within 30 days of receiving your order and we'll make it right.

Do you ship internationally?

Yes, we ship worldwide. Rates and times depend on your location — tell us where you are and we'll provide the details.

How can I get in touch with you?

Email hello@customgiftsandcoins.com, call +1 302.216.3214, or use the contact form. We'll get back to you lickety-split.

Can't Find an Answer?

Send us your question and we'll get right back to you.

Prefer email or phone? hello@customgiftsandcoins.com · +1 302.216.3214